Returns & replacements
Every Shubhniya piece is handmade and packed especially for you. Here's how we take care of you if something isn't right.
Damaged on arrival? We'll replace it
We pack every order carefully, but if anything reaches you damaged, we'll send a replacement at no extra cost.
Just message us on WhatsApp within 48 hours of delivery with:
- the name and phone number you ordered with
- a few clear photos of the item and the box, or your unboxing video
If the same piece isn't available, we'll help you pick a similar one of equal value.
Returns and refunds
Because each piece is handmade and packed to order, we're not able to accept returns, exchanges or refunds for a change of mind. If you're unsure about a size, colour or detail, message us before ordering. We're happy to send more photos or a video.
A note on handmade pieces
Small variations in colour, thread work and beading are part of what makes each piece unique. They're a sign of the handwork, not a defect.
Last updated: October 2026